Educational Background: High school diploma or equivalent; post-secondary education in travel and tourism is a plus.

Experience:

• Previous customer service experience, preferably in the airline or travel industry.
• Familiarity with airline policies, procedures, and computer reservation systems (e.g., Amadeus).

Skills:

• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in computer systems and reservation software.
• Attention to detail and commitment to providing exceptional service.

Personal Traits:

• Professional appearance and demeanor.
• Customer-centric approach with a focus on delivering high-quality service.
• Physical capability to lift and handle baggage as necessary.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Source: Kumarijob

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