Location: Kathmandu, NP

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Job Summary:

• Fraud Detection for prebooking and post booking application
• Card Block investigation and unblocking
• Online Banking block investigation and unblocking
• Investigate external and internal fraud events as applicable.
• Assess the fraud risk alerts and register the outcome of the assessment.
• Handle customer inquiries / complaints independently, confidently.
• Assessment on early Delinquency Alerts.
• Lead Client Awareness Campaign on Fraud and Scam Risk
• Proactively block cards on VISA CAMS Alert.

Qualifications:

• Education As per Bank’s requirements and HR policy
• Training No specific but prefer knowledge on internal systems
• languages English, Nepali
• Gravitas and communication Engage with Relationship Managers, Clients and Management alike have the ability to challenge in a constructive manner.
• Collaborative Work in partnership with stakeholders to ‘get things done’, fulfilling the Job Purpose.

Experience & Skills:

• Clear knowledge of internal operating procedures.
• Very Good knowledge of eBBS, Cards 400, RLS and other surround systems in use.
• Very good knowledge of Group’s Anti Money Laundering Policy of the Bank.
• Good team players with good communication, interpersonal skills and problem-solving skills.
• Very good knowledge of Central Bank regulations.
• Able to work under pressure, tight deadlines, and stressful environment.
• Ability to work with nil or bare minimum supervision.
• Well organized, able to multi-task and balance competing demands.

Role Specific Technical Competencies:

• MS Office
• Communication
• Collaborative working.

Job Detail Active

Contact Detail