Job Description:

• Monitor, operate, and troubleshoot various functions of the Core Billing system and other software platforms.
• Provide support to dealers, sub-dealers, service franchises, techniians, vendors for various application systems.
• Offer troubleshooting and configuration support for mobile apps and websites.
• Manage and implement configuration changes in the BSS/OSS systems, ensuring proper testing and minimal service impact.
• Maintain regular logs of customer service issues, ensuring appropriate solutions are provided.
• Coordinate with Customer Support supervisors and team leads to resolve service-related issues efficiently.
• Test software modules prior to implementation on the system.
• Facilitate the implementation of software for end users.
• Conduct testing and quality assurance of various schemes and in-house applications before deployment in the production environment.
• Document system configurations, processes, and troubleshooting steps for future reference.
• Provide training and knowledge-sharing sessions for internal teams and service partners to increase system familiarity and problem-solving capabilities.
• Collaborate on projects to enhance system feature set based on business needs.

Specific Job Skills:

• Strong understanding of software testing and implementation workflows, ensuring task is completed within set timelines.
• Ability to prepare relevant documentation needed for task design and execution.
• Skilled in identifying and resolving technical problems within core systems promptly.
• Excellent troubleshooting and presentation skills.
• Capable of conducting thorough system tests and efficiently resolving related issues.
• Proven ability to execute assignments in a timely manner.
• Required to work morning, evening, and occasionally night shifts.

Academic Qualifications:

• Bachelor’s Degree in Engineering, Computer Science or an equivalent field.
• 1 year of experience in software testing and billing operations is preferred, adding a competitive advantage.

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