Booking and Reservation

• Coordinate arrival and departure of all guests.
• Monitor all guest related activities
• Work closely with the Sales team on various bookings, rate confirmation and packages.
• Keep track of all reservations and update all details in PMS as well as calendar
• Check OTA performances. Suggest and develop seasonal packages with the Sales Team.
• Maintain all guest related documentations.

Customer Satisfaction

• Handle any guest complaints or contentious issues and provide solutions
• Maintain Personalized Guest Relations
• Check all online reviews and respond accordingly.

Financial Performance

• Prepare monthly and daily revenue report
• Prepare Room revenue and occupancy forecast
• Prepare Budget for upcoming Year / Month.

Leadership

• Manage and motivate the FO team in order to provide a high standard of service for customers.
• Ensure grooming and hygiene standard of the FO personnel
• Provide Trainings to Employees
• Recruitment of new team members for front office.

General

• Showing Initiative, Problem Solving, Staff Training, Team Leading.
• Have a good knowledge of all systems and standard operating procedures of front office.
• Attend seminars and travel fares on behalf of the organization.
• Perform other duties as requested by management.

Source: Merojob

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