Key Responsibilities:

• Assist in the daily operations of the hospitality facility, including front office, food and beverage services, and housekeeping.
• Ensure high standards of guest service and satisfaction by addressing guest inquiries, resolving complaints, and overseeing the quality of service.
• Supervise, train, and motivate staff to achieve operational excellence and maintain a positive work environment.
• Assist in budgeting, financial reporting, and cost control to ensure profitability and adherence to financial targets.
• Monitor and maintain quality standards for all areas of operation, including cleanliness, service, and facilities.
• Ensure compliance with health, safety, and hygiene regulations and company policies.
• Develop and maintain strong relationships with guests, ensuring repeat business and positive reviews.
• Assist in the planning and execution of events, conferences, and special functions.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum 3 years of experience in a similar role within the hospitality industry.
• Strong leadership and interpersonal skills.
• Excellent communication skills in both English and Nepali.
• Ability to handle multiple tasks and work under pressure.
• Proficiency in MS Office and hospitality management software.
• Knowledge of local and international hospitality standards and practices.
• Strong problem-solving skills and attention to detail.
• Customer-oriented with a focus on delivering exceptional service.

Source: Merojob

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