Job Description:
- Responsible for round the clock monitoring of the network infrastructure
- Detect and respond to alarms, open tickets, assist with troubleshooting as required
- Resolve the issue by utilizing documented processes and run books
- Escalate/Assign tickets to appropriate Level 2/3 engineers as appropriate
- Contribute to a daily activity report and support troubleshooting activities as required
- Ensure ticket handover during shift changes in accordance to operations guidelines
- Installation and configuration of Enterprise Customers and provide
- Working on WAN link issue isolation.
Job Specification:
- Bachelor in computer engineering or computer related field
- Max. 1 year of work experience in ISP is preferred
- Technical understanding of internetworking technologies
- Knowledge on MPLS technology is preferred
- Strong written/verbal communication skills
- Ability to work in a tight schedule
- Flexible attitude towards work.
What We Offer: Attractive Benefits and Growth Opportunities.
Job Detail Expired
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Job Type :
Full Time
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Salary :
Not Disclosed
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Experience :
1 - 2 (Years)
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No. of Vacancy :
2
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Min. Education :
Bachelor Degree
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Last Date to Apply :
August 10, 2024