Job Description:

• Oversee daily operations to ensure smooth workflow and efficiency
• Maintain cleanliness and organization of the cafe, ensuring compliance with health and safety regulations
• Recruit, train, and manage cafe staff, including baristas, servers, and kitchen personnel
• Foster a positive work environment and promote teamwork
• Conduct performance reviews and provide ongoing training and development
• Ensure excellent customer service and resolve customer inquiries and complaints effectively
• Implement strategies to enhance customer satisfaction and loyalty
• Monitor sales and expenses, aiming to maximize profits
• Manage inventory, including ordering supplies and controlling waste
• Implement and oversee standard operating procedures
• Promote special events and seasonal menus.

Job Specification:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field is preferred
• Minimum of 5-7 years of experience in the food and beverage industry
• Experience in a cafe or coffee shop environment is advantageous.

Source: Kumarijob

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