Job Description:

• The Call Center Executive handles customer inquiries, resolves issues, and provides information about products and services.
• This role requires excellent communication skills and the ability to efficiently manage a high volume of calls.
• Customer Interaction: Answer incoming calls, respond to inquiries, and handle complaints.
• Identify customer needs and resolve issues.
• Maintain up-to-date knowledge of products and services.
• Record customer interactions in the CRM system.
• Work with team members to ensure a seamless customer experience.

Working Shift: 11:00 AM to 7:00 PM, Nepali Time.

Job Specification:

• A high school diploma or equivalent and a bachelor's degree are a plus.
• Customer support or call center experience preferred.
• Excellent communication, problem-solving abilities, and computer proficiency.
• Patience, empathy, and reliability; ability to work flexible hours.

Source: Kumarijob

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