Other Specification:

• High school diploma or equivalent.
• Previous experience in a call center, customer service, or as a receptionist is preferred.
• Excellent verbal communication skills in both English and Nepali.
• Strong active listening and problem-solving skills.
• Ability to manage time effectively and handle high call volumes.
• Patient-focused with a calm and empathetic demeanor.
• Ability to multitask and work in a fast-paced environment.

Perks and Benefits:

• Competitive salary package as per candidate's experience.
• Lunch and phone allowance provided.

Key Responsibilities:

• Answer and manage incoming calls from patients and customers in a courteous and professional manner.
• Provide accurate information about Api Nature Care Hospital’s services, treatments, and programs.
• Schedule appointments for consultations and treatments with our specialists.
• Address patient inquiries, concerns, and provide guidance on available holistic therapies.
• Update and maintain patient records in the hospital's system with accurate details.
• Communicate with the hospital’s departments to ensure efficient patient care and follow-ups.
• Escalate unresolved issues to the appropriate department for further assistance.
• Follow hospital protocols and maintain patient confidentiality at all times.
• Participate in ongoing training to stay informed about new treatments and hospital services.

Source: Merojob

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