Responsibilities:

• Responding to customer queries in a timely and accurate way, via phone, email or chat.
• Identifying customer needs and helping customers use specific features.
• Inform customers about new and existing features and functionalities.
• Follow up with customers to update about new packages.
• Gather customer feedback and share with concerned department.
• Assist in training junior Customer Support Representatives.
• Other duties as assigned.

Job Specifications:

• Freshers can apply.
• Fluent communication in both Nepali and English.
• High school diploma or equivalent (additional education or certifications in business administration or related fields are a plus).
• Proficiency in Excel & Google Sheets.
• Convincing skills and patience.
• Must be detail oriented.
• Good written and verbal communication.
• Must be adaptable for the morning, day, and evening shifts.

Note: Must have own Laptop.

Source: Kumarijob

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