Other Specification:

• Excellent command of the English language.
• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Compassionate nature and strong interpersonal skills.
• Exceptional customer service skills.
• Ability to work effectively in a team and liaise with various stakeholders.
• Strong organizational and problem-solving skills.
• Competency in data management and online systems.

Key Skills:

• Communication
• Coordination
• Problem-solving
• Time-management
• Administration
• Multi-tasking
• Proficient knowledge of computer applications.

Working Hours: 12 PM – 7 PM

Salary: Competitive salary (Would be negotiable as per experience and competency).

Note: Candidates having prior experience in Sales and Marketing will be preferred.

Job Description:

• Develop and implement creative marketing strategies that align with company goals and objectives.
• Manage social media platforms to increase brand awareness and engagement.
• Respond promptly and professionally to customer inquiries via phone, email, and social media platforms.
• Resolve customer complaints and issues in a timely manner to ensure customer satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Keep accurate records of customer interactions and transactions.

Qualifications:

• Proven work experience in customer service and/or marketing roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Knowledge of social media platforms and digital marketing techniques.
• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field (preferred).

Attributes:

• Customer-focused mentality with a passion for delivering exceptional service.
• Creative thinker with the ability to propose innovative marketing ideas.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Team player with strong organizational skills and a proactive attitude.
• Analytical mindset with the ability to interpret data and make data-driven decisions.

Source: Merojob

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