Key Responsibilities:

• Client Communication: Maintain regular communication with clients to understand their needs and provide timely updates.
• Problem Resolution: Address and resolve client issues promptly and efficiently.
• Feedback Management: Collect and analyze client feedback to improve services.
• Service Coordination: Coordinate with internal teams to ensure client requirements are met.
• Documentation: Maintain accurate records of client interactions and agreements.

Requirements:

• Education: Bachelor’s degree in Business Administration, Marketing, or related field.
• Experience: Minimum 2 years of experience in client relations or customer service.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in MS Office Suite.
• Ability to multitask and manage time effectively.
• Customer-focused with a proactive approach.
• High level of professionalism and integrity.
• Ability to work under pressure and meet deadlines.

Source: Merojob

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