Other Specification:

• Bachelor’s degree in Computer Engineering, Computer Science, or a related field (or equivalent experience) 
• Over 5 years of relevant work experience 
• Strong interpersonal and communication skills 
• Excellent leadership abilities 
• Proficient in English communication 
• Strong analytical and problem-solving capabilities 
• Exceptional organizational and time management skills.

Responsibilities:

• Triage and respond to incoming client support requests  
• Coordinate with Product and Data Management teams to resolve issues, ensuring timely updates to clients 
• Support the Client Success team by tracking, escalating, and resolving general and client-specific issues  
• Develop action plans in response to client inquiries and requests, ensuring effective resolution and escalation as needed 
• Own, track, report, and manage support SLAs ensuring compliance with company goals and requirements 
• Provide analytics on client tickets, monitoring SLA and KPI performance. 
• Supervise a team of Client Support Analysts  
• Recruit, train, and mentor team members to maintain high performance standards  
• Monitor resource utilization and optimize team performance.

Source: Merojob

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