Other Specification:

• Fluency in written and spoken English
• Good Knowledge of Communication tools
• Ability to organize, priorities and work under pressure
• Excellent communication skills
• Sense of responsibility and punctuality
• Ability to multitask, set priorities and manage time effectively
• Enthusiasm to lead and set an example to other team members
• Work experience in the field of communication would be a plus point.

Job Description:

• Receive a large number of inbound calls, manage outbound calls and report to respective officers on time
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternative
• Build sustainable relationships and engage customers as an when required
• Keep records of all conversations in our CRM database in a comprehensive way
• Meet personal/team qualitative and quantitative targets
• Deal with all inquiries professionally and courteously, on the telephone or via e-mail  
• Have to use our CRM system to record every day to day activity.

Source: Merojob

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