Job Description:

• Offers general consultations for people who are working or studying in the lab.

• Provides instruction to all lab users on proper use of all equipment.

• Consults supervisors on more difficult issues.

• Ensures that computer lab equipment is being cared for properly by users.

• Makes sure food and beverages are not consumed in close proximity to computers.

• Monitors files and programs that are downloaded on to the computers to make sure spyware, malware and other dangerous programs are not downloaded.

• Diagnoses hardware problems and fixes them or contacts the appropriate engineer to correct the problem.

• Files all reports required by the employer.

• Supplies reference materials to help users learn how to use particular programs.

• Conducts regular maintenance on the computers in the lab.

• Maintains inventory of supplies, places orders and records of maintenance activities.

• Performs regular software backups.

• Changes toner in printers, adds paper and otherwise ensures proper functioning of all printers in the lab.

• Sets up and shuts down the lab according to work hours.

• Guides lab users to safety in the event of a fire or other emergency.

Job Specification:

• Knowledge of computer systems, hardware and various types of software.

• Must have the ability to effectively provide instruction to lab users.

• Knowledge of how to operate, maintain and care for printers, projectors, scanners, speakers and other equipment used in conjunction with computers.

• Knowledge of tests that must be performed on computers to maintain optimal function.

• Must have excellent communication skills.

• Must have excellent reading comprehension skills.

• Must have exceptional complex problem solving skills.

• Must have strong organizational skills as well as effective time management abilities.

• Must have active listening skills.

• Must have excellent troubleshooting skills.

• Must be detail oriented.

• Must have excellent interpersonal skills.

Source: Kumarijob 

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