Other Specification:

• Minimum of 1-2 years in a counseling or documentation-related role, ideally within education, immigration, or consulting services.
• Proficiency in MS Office (Word, Excel, Outlook); experience with documentation software is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• High attention to detail, especially in handling sensitive information.
• Empathy and a client-focused approach to counseling.
• Familiarity with counseling techniques and documentation best practices.

Key Responsibilities:

• Guide clients in making informed decisions about their career, study abroad, immigration, or other program options.
• Conduct one-on-one counseling sessions to discuss program eligibility, requirements, and application procedures.
• Assess individual client needs and provide tailored advice on suitable programs or pathways.
• Organize and conduct workshops, informational sessions, and webinars for prospective clients.
• Review, organize, and process client documentation, ensuring accuracy and completeness.
• Verify information and manage document compliance with institutional, educational, or immigration requirements.
• Communicate with clients to obtain missing documents or clarify discrepancies.
• Keep accurate records of all documentation and update client files regularly.
• Coordinate with other departments to streamline the application process and ensure timely submissions.
• Prepare and maintain counseling and documentation reports for management.
• Stay up-to-date on program guidelines, immigration policies, and other relevant regulations to provide accurate counseling and documentation support.

Source: Merojob

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