Responsibilities:

• Provide professional and quality counseling service that meets/exceeds customers' expectations
• Achieve the assigned targets by intakes
• Deliver the pipeline leads and conversion targets by intake
• Build strong customer relationships through genuine guidance
• Be 100% compliant with application processes
• Be a productive and efficient member of the team
• Effectively implement global priority projects at the country/office level.

Key KPI’s-

• Achieve targets for Leads, Applications, and Finalizations – by intake
• Be certified as a counselor for assigned destinations (pass test every year).
• Knowledge of Destination Education System.
• Ensure delivery of a high level of service to students and Destination client institutions.

Student Services:

• Provide authentic, unbiased, and updated information on Destination Institutions and courses and Study Infp Centre services.
• Ensure that students are aware of Infp Centre’s roles responsibilities and limitations with respect to securing admissions and student visa approval.
• Counsel student walk-ins in a reasonable time frame; prioritize students with appointments.
• Ensure that all students are informed about the institution's application status and the offer/reject letter is forwarded promptly.
• Ensure that the students prepare visa documents in a correct manner and timely as per their level of study and intake start date.

Destination Client Services:

• Develop sound professional rapport with Destination client institution representatives.
• Ensure that the team has an appropriate list of students for clients to meet at in-house interview programs.
• Ensure appropriate conversions from applicants to invoices for institutions.
• Conduct Visa Seminars
• Conduct pre-departure seminars to ensure that students are prepared for the Destination student experience.
• Liaise with banks and other financial institutions for any clarification on documents submitted for visa purposes.

Source: Merojob

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