Qualification: IT qualified graduate with at least two year experience in IT field (most preferably hardware and network).

Experience: Experience of customer service and marketing roles will be advantageous for this job.

Job Location: Jawalakhel(Lalitpur)

Skills and Knowledge:

• the ability to think logically
• a good memory of how software and operating systems work
• excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• the ability to work well in a team
• problem solving skills
• a strong customer focus
• the ability to prioritize your workload
• Attention to detail.

Job Duties & Responsibilities:

The AGENT shall ensure that all corporate/soho FVs are accounted for the day. All corporate/soho visits shall be properly diagnosed with proper solutions. Upon any exceptions the clients shall be informed:

• Install and operate full internet connectivity at clients site
• monitor and maintain computer systems and networks of the clients and Vianet
• Provide technical assistance to marketing agent to acquire new installations.
• talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up internet systems or resolve issues or provide solutions
• Troubleshoot system and network problems, diagnosing and solving hardware, internet or software faults.
• replace equipment/parts as required
• provide support, including procedural documentation and relevant reports
• follow diagrams and written instructions to repair a fault or set up a system
• support the roll-out of new applications
• respond within agreed time limits to call-outs
• work continuously on a task until completion (or referral to third parties, if appropriate)
• prioritize and manage many open cases at one time
• rapidly establish a good working relationship with customers and other professionals, such as software developers
• test and evaluate new technology
• Engage in proactive visits of corporate/soho customer’s weekly/monthly.
• Provide monthly report on works done.

Reporting:

The report shall be send on daily basis on the following tasks:

• Proactive Follow up
• Desk top Support
• FV Support with forms
• Installation Visits with clients internal network
• Any trainings
• Daily Activities.

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