Qualification: IT qualified graduate with at least two year experience in IT field (most preferably hardware and network).
Experience: Experience of customer service and marketing roles will be advantageous for this job.
Job Location: Jawalakhel(Lalitpur)
Skills and Knowledge:
- the ability to think logically
- a good memory of how software and operating systems work
- excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
- the ability to work well in a team
- problem solving skills
- a strong customer focus
- the ability to prioritize your workload
- Attention to detail.
Job Duties & Responsibilities:
The AGENT shall ensure that all corporate/soho FVs are accounted for the day. All corporate/soho visits shall be properly diagnosed with proper solutions. Upon any exceptions the clients shall be informed:
- Install and operate full internet connectivity at clients site
- monitor and maintain computer systems and networks of the clients and Vianet
- Provide technical assistance to marketing agent to acquire new installations.
- talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up internet systems or resolve issues or provide solutions
- Troubleshoot system and network problems, diagnosing and solving hardware, internet or software faults.
- replace equipment/parts as required
- provide support, including procedural documentation and relevant reports
- follow diagrams and written instructions to repair a fault or set up a system
- support the roll-out of new applications
- respond within agreed time limits to call-outs
- work continuously on a task until completion (or referral to third parties, if appropriate)
- prioritize and manage many open cases at one time
- rapidly establish a good working relationship with customers and other professionals, such as software developers
- test and evaluate new technology
- Engage in proactive visits of corporate/soho customer’s weekly/monthly.
- Provide monthly report on works done.
Reporting:
The report shall be send on daily basis on the following tasks:
- Proactive Follow up
- Desk top Support
- FV Support with forms
- Installation Visits with clients internal network
- Any trainings
- Daily Activities.
Job Detail Expired
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Job Type :
Full Time
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Salary :
Not Disclosed
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Experience :
2 - 3 (Years)
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No. of Vacancy :
1
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Min. Education :
Bachelor Degree
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Last Date to Apply :
May 21, 2024