Qualifications:

• Bachelor's degree in Business Administration, Healthcare Management, or a related field.
• Minimum of 1 year of experience in a customer service role, preferably in the healthcare industry.
• Proficient in Microsoft Office and customer service software.

Job Description:

• Address customer inquiries, complaints, and issues via phone, email, or chat.
• Offer information and guidance on products or services to enhance customer experience.
• Gather and report customer feedback to help improve products, services, and processes.
• Follow up on customer issues to ensure satisfaction and closure
• Manage and maintain customer records and interactions in an organized and efficient manner.
• Collaborate with other departments, such as marketing and sales, to resolve customer concerns and provide relevant information.
• Ensure timely and accurate responses to customer inquiries and complaints.
• Keep updated on industry trends, products, and services to provide accurate and up-to-date information to customers.
• Handle customer escalations and provide solutions to retain customer satisfaction. 

Join our team at Vigen Nepal and be a part of our commitment to providing the best customer service in the industry. Apply now and contribute to our success in delivering exceptional customer experiences.

Source: Merojob

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