Other Specification

• Familiarity with CRM systems and practices.
• Certification in customer service is a plus.
•  Proven customer support experience or experience as a client service representative.

Job Description

We are seeking a motivated Customer Care Specialist to join our team and provide exceptional support to our customers. You will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction:

• Respond to customer inquiries via phone, email, and live chat with professionalism and courtesy.
• Troubleshoot and resolve customer issues and complaints with the aim of enhancing customer satisfaction.
• Document and escalate customer feedback and issues to relevant departments to improve product and service quality.
• Maintain a thorough knowledge of the company’s products, services, and customer service policies.
• Communicate and coordinate with internal departments to resolve customer issues efficiently.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the solutions.
• Participate in training sessions to stay updated on product developments or changes in service policies.

Source: Merojob

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