Key Responsibilities:

• Customer Engagement & Satisfaction: Serve as the main point of contact for customers, providing timely assistance, addressing inquiries, and resolving issues to ensure high levels of customer satisfaction.
• Customer Support: Respond to customer queries and issues promptly, ensuring quick and efficient resolution to maintain high customer satisfaction.
• Account Management: Track customer accounts and update customer information, managing renewals, contract negotiations, and service adjustments as needed.
• Relationship Building: Develop strong, long-lasting relationships with customers by understanding their business needs, providing tailored recommendations, and consistently delivering excellent service.
• Customer Retention: Implement strategies to maintain customer loyalty, reduce churn, and proactively address potential issues before they impact the customer relationship.
• Sales Support: Collaborate with the sales team to ensure a smooth onboarding process for new customers and assist with renewal discussions to drive repeat business.
• Feedback Collection & Insights: Gather customer feedback to inform product and service improvements and relay insights to internal teams to enhance the overall customer experience.
• Performance Tracking: Maintain accurate records of customer interactions and utilize CRM systems to monitor engagement and report on customer relationship metrics.
• Cross-Department Collaboration: Work closely with marketing, product development, and customer support teams to ensure seamless delivery of service, keeping the customer’s needs at the forefront.

Education: Bachelor’s degree in Business, Sales, Marketing, or a related field.

Experience:

• 1-2 years of experience in customer relationship management, sales, or customer services.
• Recent graduates and freshers are also encouraged to apply.

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-focused approach.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to manage multiple customers and prioritize tasks efficiently.
• Exceptional customer service skills and a commitment to customer satisfaction.

Personal Attributes:

• Empathy and Patience: Demonstrates a deep understanding of customer needs and shows patience in resolving their issues.
• Proactive and Detail-Oriented: Takes initiative to engage with customers regularly and pays close attention to details.
• Team Player: Works effectively with internal teams to deliver the best service experience to customers.
• Adaptability: Able to adjust in a fast-paced environment and handle changing customer needs.

Source: Merojob

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