Other Specification:

• Minimum Diploma in any field; a degree is preferred. Experience in customer service within the automotive industry is an advantage.
• Excellent communication skills in English and local dialects, both written and spoken.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong interpersonal skills with a focus on customer service orientation.
• Ability to work independently, demonstrate high commitment, self-motivation, and effective problem-solving skills.

Additional Requirements:

• Previous experience in a similar role within the automotive sector is preferred.
• Familiarity with two-wheeler products and services is an asset.

Note: Female candidates are highly encouraged to apply.

Key Responsibilities:

• Customer Engagement: Greet and assist customers with inquiries regarding services, products, and dealership facilities.
• Service Reminders: Conduct service reminders through SMS and calls to ensure consistent service intakes at the dealership.
• Appointment Coordination: Manage customer appointment bookings, ensuring efficient scheduling and capacity planning to optimize dealership operations.
• Issue Resolution: Handle customer concerns by analyzing root causes and implementing improvement activities to enhance service quality.
• Feedback Management: Ensure all customer feedback is promptly reported to dealership management for continuous improvement.
• Database Management: Maintain an updated customer database while ensuring data protection and compliance with relevant regulations.
• Collaboration: Liaise with internal staff and management to ensure effective communication and adherence to service level agreements (SLAs).
• Customer Relationship Development: Strive to develop and maintain strong relationships with customers to achieve high levels of satisfaction.
• Promotional Activities: Coordinate and conduct product updates and promotional activities in collaboration with the sales team.

This position offers an opportunity to work in a dynamic environment where you can contribute to enhancing customer experience in the two-wheeler industry.

Source: Merojob

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