Role specific knowledge and experience:

You should bring along:

•  Legal right to work in Nepal
• Competency in written and spoken English: Proficiency in Nepali, English at proficiency level B2
• Graduate Degree or relevant qualification
• Customer Service Professional Qualification and relevant qualification or training undertaken in Sales would be an advantage
• At least 2-years of providing customer services (face to face, call centre) and/or sales experience preferably in the fast-pacing services industry
• Familiarity with the departmental procedures, policies, guidelines, and SLAs.
•  Thorough understanding of marketing and negotiating techniques
• Fast learner and passion for customer service and sales
•  Self-motivated with a results-driven approach
•  Knowledge of British Council products and services is desirable
•  Experience of multi-national or international work environment, education or hospitality industry and working knowledge of Customer Relationship Management System is an advantage
•  Excellent skills on a range of standard computer software (e.g. Microsoft Office suite).

Additional Job Requirements:

Customer Service teams work on rota basis which might require working in weekends.

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