Vacancy For a Reputed Consultancy !!!!!

Job Description

• Overseeing the customer services teams.
• Training and managing Customer Service Assistants and Representatives.
• On-boarding and training new employees.
• Setting customer satisfaction targets and working with the team to meet targets consistently.
• Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs.
• Creating customer loyalty programs to increase revenue and improve client retention.
• Establishing customer service policies and procedures.
• Staying updated on developments in the customer services field.

Job Requirements

• Bachelor/Master Degree in related field.
• 6-7 years of experience in similar sector 
• The ability to remain patient and calm during stressful situations.
• The ability to work well under severe pressure and to handle criticism well.
• Administration skills.
• Customer service skills.
• Excellent verbal and written communication skills.
• Attention to detail.
• Strong report-writing and presentation skills, together with a familiarity with popular software packages such as Microsoft Office and applications such as Google Docs.
• Self-motivation to use their initiative and to innovate, when required.

Source: Froxjob

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