Other Specification
- +2 passed or Bachelor Running
- Fresher or 1 year of customer support experience.
- Good Communication, Active Listening, Empathy, Patience, Time Management.
- Having technical skills is a plus point.
- Own a laptop and a two-wheeler with valid driver's license are given priority.
Note: Preference will be given to candidates with prior experience in ISP.
Job Description
- To efficiently handle a customer's call, obtain information from the customer, and determine the difficulty the customer is experiencing.
- To place the ticket under the appropriate support ticket heading.
- Troubleshoot issues with the internet and IPTV.
- Resolve any escalated concerns in a timely and effective manner.
- Show concern for the customer and compile a report.
- Appropriate escalation to the appropriate departments.
- Escalate complex issues to the Team lead/ Supervisor to facilitate timely resolution.
- Collaborate with team members to share best practices, technical insights, and innovative solutions, contributing to the overall expertise of the support team.
Working Hours
- Morning Shift: 6:00 AM to 2:00 PM
- Evening Shift: 2:00 PM to 10:00 PM
- Night Shift: 10:00 PM to 6:00 AM.
Source: Merojob
Job Detail Expired
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Job Type :
Full Time
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Salary :
Not Disclosed
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Experience :
1 - 2 (Years)
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No. of Vacancy :
50
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Min. Education :
10+2
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Last Date to Apply :
June 7, 2024