Key Responsibilities:
- Respond promptly to customer inquiries, complaints, and requests received via email, live chat, and social media channels in both Mandarin and English
- Troubleshoot and resolve customer issues related to orders, products, services, billing, and other general queries
- Maintain up-to-date knowledge of company products, services, policies, and procedures to provide accurate information to customers
- Escalate complex or unresolved issues to appropriate teams or supervisors when necessary
- Identify opportunities for process improvements or potential product enhancements based on customer feedback
- Achieve and maintain customer satisfaction targets and key performance indicators (KPIs)
- Provide excellent customer service and build positive relationships with customers.
Qualifications:
- Native-level fluency in English and proficiency in Mandarin Chinese (minimum HSK Level 5 accreditation or equivalent)
- Minimum 2 years of experience in a customer service role
- Strong problem-solving and analytical skills, with the ability to think critically and provide effective solutions
- Excellent active listening, interpersonal, and conflict resolution skills
- Patience, empathy, and the ability to remain calm and professional in challenging situations
- Strong attention to detail and the ability to multitask in a fast-paced environment
- Good time management and organizational skills.
Offered Salary : 70k to 100k
We offer a competitive salary and benefits package commensurate with experience, along with opportunities for professional growth and development. If you are a customer-oriented individual with excellent bilingual skills in Mandarin and English, and meet the above qualifications, we encourage you to apply for this exciting opportunity.
Source: Merojob
Job Detail Expired
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Job Type :
Full Time
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Salary :
100000 - 70000(NPR )
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Experience :
2 - 3 (Years)
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No. of Vacancy :
10
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Min. Education :
Bachelor Degree
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Last Date to Apply :
May 26, 2024