Key Responsibilities:

• Respond promptly to customer inquiries, complaints, and requests received via email, live chat, and social media channels in both Mandarin and English
• Troubleshoot and resolve customer issues related to orders, products, services, billing, and other general queries
• Maintain up-to-date knowledge of company products, services, policies, and procedures to provide accurate information to customers
• Escalate complex or unresolved issues to appropriate teams or supervisors when necessary
• Identify opportunities for process improvements or potential product enhancements based on customer feedback
• Achieve and maintain customer satisfaction targets and key performance indicators (KPIs)
• Provide excellent customer service and build positive relationships with customers.

Qualifications:

• Native-level fluency in English and proficiency in Mandarin Chinese (minimum HSK Level 5 accreditation or equivalent)
• Minimum 2 years of experience in a customer service role
• Strong problem-solving and analytical skills, with the ability to think critically and provide effective solutions
• Excellent active listening, interpersonal, and conflict resolution skills
• Patience, empathy, and the ability to remain calm and professional in challenging situations
• Strong attention to detail and the ability to multitask in a fast-paced environment
• Good time management and organizational skills.

Offered Salary : 70k to 100k

We offer a competitive salary and benefits package commensurate with experience, along with opportunities for professional growth and development. If you are a customer-oriented individual with excellent bilingual skills in Mandarin and English, and meet the above qualifications, we encourage you to apply for this exciting opportunity.

Source: Merojob

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