– Should have their own laptop.
– Must have basic computer skills and should be familiar with Microsoft office packages, in particular, Word and Excel.

Skills:

– Good communication skills/Language fluency (English, Nepali)
– Good computer skills.
– Multi-tasking skills.
– Problem solving skills.
– Team spirit

Job Description :

– Should be able to deal with a high volume of incoming and outgoing calls.
– To achieve customer satisfaction, you should be able to address consumer inquiries.
– Should be able to work with little or no supervision.
– Internal departments must be efficiently communicated with and coordinated.
– Follow the company’s procedures precisely and efficiently.
– Set up customer accounts and troubleshoot issues
– Obtain sales leads
– Through open and participatory communication, build long-term connections and trust with customer accounts.
– Handle client concerns, providing acceptable solutions and alternatives within the timeframes set.
– Follow up to confirm that the issue has been resolved.
– Keep track of customer interactions, process accounts, and file paperwork.
– Follow all communication processes, policies, and guidelines.

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