Key Responsibilities:

• Handling of the company web application and using it in daily works.
• Respond to customer inquiries via phone, email, chat, or in-person.
• Provide accurate information about the company services.
• Handle and resolve customer complaints in a timely and professional manner.
• Assist customers with information, prices and try to convert sales.
• Maintain accurate and detailed records of customer interactions and transactions.
• Update customer information in the company database.

Qualifications:

• Education: Plus two or above.
• Experience: Previous experience of minimum one year in customer service or a related field is preferred.

Skills:

• Excellent verbal and written communication skills.
• Sound Knowledge on computer handling and familiar with the internet.
• Experience of using web applications is preferred.
• Prior experience of using MS word, excel, spreadsheets and similar tools.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and tools.
• Ability to work under pressure and manage multiple tasks simultaneously.

Attributes:

• Empathy and patience in dealing with customers.
• Good Personality.
• Strong organizational skills.
• A positive attitude and willingness to learn.

Company Benefits:

• Competitive Salary
• Sales Incentives
• Other facilities.

Source: Merojob

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