Office Timing: 9:00am-5:00pm   

Experience: 1-2years

Marketing Support:

• Customer Interaction: Handle customer inquiries via phone, email, social media, and live chat in a professional and timely manner.
• Problem resolution: Address and resolve customer issues, complaints, and concerns effectively.
• Product/Service Knowledge: Maintain a deep understanding of our products/services to provide accurate information to customers.
• Feedback collection: Gather and report customer feedback to the marketing team for continuous improvement.
• Marketing Support: Assist in the execution of marketing campaigns and promotions, including email marketing, social media posts, and content creation.
• CRM Management: Update and maintain customer information in the CRM system.
• Content Creation: Collaborate with the marketing team to create customer-centric content such as FAQs, guides, and how-to articles.
• Data Analysis: Monitor and analyze customer interactions and feedback to identify trends and insights for improving customer experience.
• Brand Representation: Uphold and promote the company’s brand values and image in all customer interactions.

Qualifications:

• Excellent verbal and written in English communication skills.
• Basic computer skills(Microsoft Office Suite). 
• Strong problem-solving abilities.
• Proficient in using computer systems and software applications.
• Ability to multitask and manage time effectively.
• Previous customer service experience preferred.
• Empathetic and patient.
• Positive attitude and a strong work ethic.
• Ability to remain calm under pressure.
• High school diploma or equivalent required or bachelor’s degree preferred.

Note: Female candidates are highly encouraged to apply.

Source: Merojob

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