Other Specification:

• Working Days: 6 days a week (Sunday-Friday)
• Office Timing: 9:00 am-5:00 pm
• Company benefits: lunch, Tea/Coffee, Annual Retreat.

Responsibilities:

• Establish and maintain positive relationships with customers by delivering excellent service and resolving issues in a timely and efficient manner
• Identify and assess customer needs to provide accurate and effective solutions
• Develop a comprehensive understanding of our products or services to provide accurate information and guidance to customers
• Stay updated on product/service changes, updates, and promotions
• Accurately document customer interactions and transactions in the customer relationship management (CRM) system
• Provide feedback to the management team on recurring issues and contribute to the improvement of processes
• Communicate proactively with customers regarding job demands and information
• Effectively convey complex information in a clear and understandable manner.

Qualifications:

• Bachelor degree/ high school diploma
• Atleast 2-3 years of previous experience in customer service or a related field is preferred.
• Able to work independently and coordinate with team members
• Good communication skills
• Ability to learn new technologies quickly.

Source: Merojob

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