Job Description:

• Responsible for resolving customer queries, providing customer support, enhancing customer experience and generating leads.
• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Process leads accurately and efficiently.
• Educate customers about our products and services and assist with booking leads.
• Collaborate with other departments to ensure customer satisfaction.
• Stay up-to-date with our products, services, and policies to provide accurate information to customers.

Office Time: 6:00 AM to 2:30 PM.

Job Specification:

• Should represent the company at all times and be able to communicate effectively in English.
• Customer Experience skills will be required to ensure that each customer has an optimum experience with our services.
• Excellent English communication, listening, and problem-solving skills are necessary.
• A customer-focused approach towards work is important.
• Knowledge of MS Office applications.
• Comfort in learning various applications used in a contact center.
• Previous experience in Customer Service is an advantage.

Source: Kumarijob

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