Other Specification:

• Should be outspoken, flexible on time, cooperative and trustworthy. 
• Possessing good communication and interpersonal skill. 
• Excellent time management skills and ability to multi-task and prioritize work. 
• Must Familiar with MS-WORD/EXCEL 
• Analytical and problem-solving skills. 
• Work Management skills and proper segregation of work load. 
• Understanding and dedicated. 

Job Qualification:

• Minimum Bachelors degree.

Job Description:

• Responding promptly to customer inquiries. 
• Communicating with customers through various channels. 
• Acknowledging and resolving customer complaints. 
• Knowing our products inside and out so that you can answer questions. 
• Processing orders, forms, applications, and requests. 
• Keeping records of customer interactions, transactions, comments, and complaints. 
• Communicating and coordinating with colleagues as necessary. 
• Providing feedback on the efficiency of the customer service process. 
• Ensure customer satisfaction and provide professional customer support. 
• Manage large amounts of incoming phone calls 
• Identify and assess customers’ needs to achieve satisfaction 
• Build sustainable relationships and trust with customer accounts through open and interactive communication 
• Provide accurate, valid and complete information by using the right methods/tools 
• Meet personal/customer service team sales targets and call handling quotas 
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution 
• Keep records of customer interactions, process customer accounts and file documents 
• Follow communication procedures, guidelines and policies 
• Take the extra mile to engage customers 
• Maintaining a positive, empathetic, and professional attitude toward customers at all times. 

Source: Merojob

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