Other Specification:

• At least 1 year of relevant work experience
• Excellent communication skills: Must be able to communicate effectively with customers, both verbally and in writing, and be able to explain complex information in simple terms
• Customer service experience: Previous experience in a customer service role can be an advantage, as it demonstrates an understanding of customer needs and expectations
• Product knowledge: Must have a good understanding of the company's products or services, pricing, and features, and be able to answer customers' questions
• Problem-solving skills: Should be able to identify and resolve customer issues and complaints, and be able to work under pressure
• Interpersonal skills: Should be friendly, empathetic, and patient, and be able to build rapport with customers
• Computer skills: Should be comfortable using computer programs and software for data entry, order processing, and customer management.

Job Description:

• Responding to customer inquiries and requests through various communication channels such as phone, email, chat, or social media
• Providing accurate and timely information about products or services, pricing, availability, shipping, and billing
• Assisting customers with placing orders, tracking shipments, and resolving any issues or complaints
• Identifying and assessing customers' needs and recommending appropriate solutions or products
• Maintaining accurate customer records and updating relevant information as needed
• Collaborating with other departments within the company, such as sales, marketing, or logistics, to ensure a seamless customer experience
• Adhering to company policies, procedures, and quality standards while providing excellent customer service
• Staying up-to-date with product knowledge, industry trends, and customer service best practices
• Escalating complex or unresolved issues to higher-level support or management for resolution
• Conducting follow-up communication with customers to ensure satisfaction and build relationships
• Work with internal departments to meet customer's needs
• Data entry in various platforms.

Source: Merojob

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