Other Specification:

• A bachelor's/master’s degree in business administration, management, marketing, communication, or a related field from a recognized university.
• At least 2 years of experience in customer support, event management, hospitality, public relations or similar roles. 

Requirements:

• Excellent communication, interpersonal, and presentation skills.
• Customer-centric mindset and a passion for solving customer problems.
• Data-driven approach for problem solving.
• Willingness to learn new skills and technologies.
• Excellent leadership qualities.
• Ability to handle pressure and can adapt in any condition.
• Must have a two-wheeler and a license
• Comfortable with frequent national and international travel.

Note: Female candidates are highly encouraged to apply.

Job Description:

• Develop customers' profile and plan visits to customers regularly and proactively to ensure their satisfaction and retention.
• Be the voice of the customer by collecting and analyzing feedback from customers about the products, sales & marketing and after sales support. 
• Analyzing customer data and feedback to improve customer experience and identify areas of improvement.
• Mediating between customers and the organization by reporting and escalating customer issues and concerns to the relevant internal team.
• Monitoring and evaluating customer engagement and loyalty metrics.
• Collaborating with other departments such as marketing, administration, or engineering to provide feedback and insights from customers and advocate for their needs.
• Conducting market research and competitor analysis to identify trends and  practices in customer success.
• Developing and implementing customer success strategies, processes, and best practices.
• Identifying opportunities for upselling, cross-selling, and referrals among existing customers.

Position Benefits:

• Competitive Salary 
• Travel allowances
• National / International Corporate Exposure.

Source: Merojob 

Job Detail Expired

Contact Detail