Qualifications:

•  Completed secondary education or currently enrolled in undergraduate in any field.
• Proven customer service experience or related work experience in a similar role .
• Excellent communication skills (verbal and written) with a strong focus on customer satisfaction.
• Proficiency in using customer service software, CRM systems, and basic computer applications.
• Ability to remain calm and composed in challenging situations while maintaining professionalism.
• Strong problem-solving skills and ability to think quickly to provide effective solutions.
• Empathetic and patient demeanor, with a genuine desire to help customers Preferred Skills.
• Experience in a fast-paced customer service environment.
• Knowledge of industry-specific products or services will be an added advantage.
• Familiarity with the geographical locations within and outside the valley of Nepal is valuable and expected, considering the diverse customer demographics.
• Familiarity with handling customer inquiries via various communication channels (phone,
• email, chat).
• Candidates with ownership of a laptop is preferred.

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