Job Description:

• Manage incoming calls/messages in a timely manner
• Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints, and determine possible causes
• Provide appropriate solutions and alternatives within the time limits;
• Refer unresolved customer grievances to designated departments for further investigation
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
• Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction
• Follow communication procedures, guidelines, and policies.

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