Education and Qualifications:

• Minimum +2 or equivalent education (Bachelor’s degree preferred).
• Basic understanding of customer service processes and documentation.

Experience:

• Previous experience in a customer service or support role is preferred but not mandatory.
• Experience in handling multiple product lines or services is a plus.
• Experience in making calls to customers and handling inbound/outbound call operations is a plus.

Skills and Abilities:

• Communication: Strong verbal communication skills with the ability to effectively make calls and clear customer queries.
• Problem-Solving: Ability to resolve issues and complaints effectively, using logical and practical approaches.
• Attention to Detail: Careful with documentation and order processing to ensure accuracy.
• Multitasking: Capable of managing multiple tasks or customer queries simultaneously.
• Calmness Under Pressure: Able to remain calm and composed during stressful situations or challenging customer interactions.
• Customer-Centric: A friendly and positive attitude with a focus on providing excellent service to customers.
• Technical Skills: Basic knowledge of phone systems, computers, and office software tools.

Personal Attributes:

• Patience and Empathy: Ability to empathize with customers and remain patient while addressing their concerns.
• Reliability: Dependable and punctual in all tasks and responsibilities.

Source: Kumarijob

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