Qualifications:
● Completed secondary education or currently enrolled in undergraduate in any field.
● Proven customer service experience or related work experience in a similar role .
● Excellent communication skills (verbal and written) with a strong focus on customer
satisfaction.
● Proficiency in using customer service software, CRM systems, and basic computer
applications.
● Ability to remain calm and composed in challenging situations while maintaining
professionalism.
● Strong problem-solving skills and ability to think quickly to provide effective solutions.
● Empathetic and patient demeanor, with a genuine desire to help customers.
 

Preferred Skills:
● Experience in a fast-paced customer service environment.
● Knowledge of industry-specific products or services will be an added advantage.
● Familiarity with the geographical locations within and outside the valley of Nepal is
● valuable and expected, considering the diverse customer demographics.
● Familiarity with handling customer inquiries via various communication channels (phone,
email, chat).
● Candidates with ownership of a laptop is preferred.

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