Qualification: IT qualified graduate with at least one years.

Experience: Experience in IT field /Experiences in network security, Microsoft, Linux, Juniper and Cisco technologies is highly recommended.

Working Hours: Morning /Day / Evening/Night

Job Location: Head Office

Skills and Knowledge:

• Communication Skills
• Customer Service Skills
• Technical Skills
• Coordination and Collaboration
• Interpersonal Skills.

Job Duties & Responsibilities:

• AGENT are mainly responsible for reporting the enterprise/reseller support tickets on daily basis. AGENT shall be responsible for containing and corresponding with all the enterprise/reseller client ticket of the day and provide update to clients.
• The AGENT shall ensure that all enterprise/reseller support tickets are accounted for the day. All enterprise/reseller support tickets shall be properly diagnosed with proper solutions. Upon any exceptions the clients shall be informed and escalated to concerned departments.
• Monitor and maintain company/customer SLA.
• Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up internet systems or resolve issues or provide solutions
•  Troubleshoot system and network problems, diagnosing and solving hardware, internet or software faults remotely and on urgent need basis provide FV’s.
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
•  Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritize and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology
• Provide monthly report on works done.

Job Detail Expired

Contact Detail