Key Responsibilities:

• Oversee daily operations of the hospitality establishment, ensuring smooth functioning and adherence to company standards.
• Manage and supervise staff, including training, scheduling, and performance evaluations.
• Handle guest inquiries, resolve complaints, and ensure high levels of guest satisfaction.
• Develop and implement strategies to improve service quality and operational efficiency.
• Monitor and manage inventory, including ordering supplies and maintaining appropriate stock levels.
• Collaborate with other departments to ensure seamless coordination and service delivery.
• Prepare and analyze reports on operational performance, guest feedback, and financial metrics.
• Ensure compliance with health and safety regulations, as well as company policies and procedures.
• Assist in the planning and execution of special events and promotions.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years of experience in a similar role within the hospitality industry.
• Proven leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Proficiency in MS Office and hospitality management software.

Notes: IDs Software Experience are highly preferred to apply for the position.

Source: Merojob

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