Job Specification:

Vendor and Equipment Management

• Coordinate with equipment vendors, fiber providers, and other third-party partners to manage contracts, procure equipment, and handle service-level agreements (SLAs).
• Evaluate new technologies, equipment, and vendors to improve the efficiency of network operations.

Compliance and Documentation

• Ensure compliance with industry standards and regulatory requirements, including safety, environmental, and security regulations.
• Maintain accurate and up-to-date network documentation, including schematics, operational processes, and incident logs.

Reporting and Analytics

• Analyze network performance data and generate reports to track network health, utilization, and service levels.
• Provide insights and recommendations for improving network performance and reducing operational costs.

Customer Support and Satisfaction

• Collaborate with the customer service team to ensure quick resolution of customer complaints related to network issues.
• Ensure that service delivery meets customer expectations for uptime, bandwidth, and response time.

Source: Kumarijob

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