Skills and Competencies:

• Minimum Education: Master's Degree
• Minimum 4 to 5 years of relevant experience.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks efficiently under pressure.
• Problem-solving and conflict resolution skills.
• Proficiency in using hotel management software and MS Office applications.
• Attention to detail and organizational skills.

Key Responsibilities:

• Supervise and manage all front desk operations, including check-in and check-out procedures.
• Train, schedule, and evaluate front desk staff to maintain a high level of professionalism and service.
• Ensure all guest inquiries, requests, and complaints are handled efficiently and courteously.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Maintain accurate records of guest details, payments, and room status.
• Handle and resolve any guest issues or emergencies promptly and professionally.
• Prepare reports on occupancy, revenues, and operational efficiency for management review.
• Monitor front desk budgets, control expenses, and assist with financial reports.
• Ensure compliance with company policies and standards, including safety and security protocols.
• Handle administrative tasks such as inventory management, supply orders, and equipment maintenance.

Source: Merojob

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