Other Specification

• Bachelor’s Degree in Hospitality Management or a related field.
• At least 1-2 years of experience in a similar role within the hospitality, travel and tourism industry.
• Excellent communication and interpersonal skills.
• Proficient in MS Office Suite (Word, Excel, PowerPoint).
• Strong organizational and multitasking abilities.
• Familiarity with travel booking systems and software.
• Customer service orientation and problem-solving skills.
• Ability to handle stress and work efficiently under pressure.
• Proficiency in English speaking.
• Friendly and approachable demeanor, professional appearance and attitude.
• High level of integrity, commitment, and attention to detail.

Job Description

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Answer, screen, and forward incoming phone calls.
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, brochures).
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort, and distribute daily mail/deliveries.
• Assist in arranging travel itineraries and bookings for clients.
• Coordinate and manage reservations for tours, flights, and hotels.
• Handle client inquiries and complaints with professionalism and efficiency.
• Perform other clerical duties such as filing, photocopying, transcribing, and faxing.

Source: Merojob

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