Other Specification:

• A minimum of 2 years of experience in a similar role in the Study Abroad & Test Preparation Center.
• Strong communication and interpersonal skills.
• Must be proficient in Microsoft Office Suite and Google Products.
• Ability to multitask and prioritize tasks effectively.
• Excellent organizational and time-management skills.
• A customer-centric approach with a strong focus on delivering exceptional customer service.
• Knowledge of Study Abroad & Test Preparation processes will be an added advantage.

Working Hours: 6 AM -10 AM Part-time, 10 AM - 6 PM Full-time.

Job Description:

• Greet and welcome clients and visitors, while maintaining a professional and friendly demeanor.
• Answer and direct incoming calls to the appropriate personnel.
• Provide accurate information to clients regarding Study Abroad & Test Preparation Services.
• Schedule and confirm appointments with clients.
• Manage and maintain client database and records.
• Monitor and respond to emails in a timely manner.
• Handle client inquiries and complaints in a professional and courteous manner.
• Prepare and submit necessary documents for immigration and education applications.
• Adhere to company policies and procedures at all times.
• Collaborate with team members to ensure efficient operations of the front desk.

Source: Merojob

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