Vacancy Alert !!!!

Qualifications:

• Minimum high school diploma or equivalent
• Fluency in English
• Proficient in Microsoft Office Suite and other necessary computer applications
• Previous hospitality experience would be advantageous
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Excellent communication, multi-tasking, and organizational skills
• Excellent written and verbal communication skills
• Girls are preferable
• Flexible working hours
• Able to work nights and weekends.

Skills;

Communication Skills:

• Able to listen, ask the right questions, understand what the guest is asking and provide the relevant information in a clear and confident manner.

Attention to Detail:

• Able to ensure accuracy in all operations.

Customer Service Skills:

• Strong customer service orientation including the ability to understand and meet the customer's needs while developing good guest relations.

Decision Making Skills:

• Able to gather all the necessary information to make a sound decision based on facts and available resources.

Adaptability and flexibility:

• Able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities.
• License for 2-wheeler or basic cycling skill.

Job Description:

Job Function; In charge Hotel Receptionist

Purpose:

A Hotel Front Desk Office is a professional who is responsible for welcoming guests, checking guests in and out of the hotel, distributing room keys, dealing with guest queries, processing payments for hotel services, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction. As the first face, Officer should be smartly and neatly dressed always in order to present a good image of the hotel.

Responsibilities:

• Welcome and greet guests upon their arrival
• Performing all check-in and check-out tasks
• Maintain a positive attitude and friendly demeanor
• Respond to all guest questions and requests
• Provide information about our hotel, available rooms, rates, and amenities
• Manage guest bookings and reservations
• Organizing transport services for guests at their request
• Register guests by collecting the necessary information
• Informing customers about payment methods and verifying their credit card data
• Maintain updated records of bookings and payments
• Respond to clients’ complaints in a timely and professional manner
• Make recommendations for activities and restaurants
• Liaise with housekeeping staff to ensure all rooms are clean, and tidy to accommodate guests’ needs
• Maintain a neat and orderly front desk and reception area
• Monitor visitors to the hotel
• Enforce rules and policies of the hotel
• Assist with administrative and clerical tasks as needed
• Complete and maintain any incident reports, and daily activity reports requested by management.

Closing Statement:

• We offer a competitive salary and career growth.

Age: Less than or equals to 35 years.

Source: Merojob

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