Job Responsibilities:

• Ensure high levels of guest satisfaction by maintaining standards for guest services and resolving any issues promptly and efficiently.
• Recruit, train, and supervise staff. Conduct performance evaluations and provide ongoing training and support.
• Oversee daily operations of the department and ensure all the works are completed accurately.
• Monitor and manage budgets, expenses, and revenue. Implement cost-saving strategies and ensure profitability.
• Liaise with other departments to ensure seamless service and address any operational issues.
• Ensure all operations comply with company policies, procedures, and legal requirements.
• Conduct regular inspections and address any issues promptly.
• Collaborate with marketing teams to develop and implement promotional strategies to attract and retain customers.
•  Conduct daily briefings with front office staff to communicate important information, address issues, and motivate the team.
• Monitor staff behavior and professionalism, ensuring they adhere to company standards and provide excellent guest service.
• Ensuring the departmental SOP's are being implemented. 

Source: Merojob

Job Detail Expired

Contact Detail