Key Responsibilities:

• Greet guests upon arrival with a warm and welcoming demeanor.
• Assist with the check-in and check-out process efficiently and professionally.
• Manage reservations and ensure accurate data entry into the hotel’s reservation system.
• Handle guest inquiries, complaints, and requests promptly and courteously.
• Coordinate with housekeeping and other departments to ensure room availability and guest satisfaction.
• Process payments and maintain accurate records of transactions.
• Provide information about hotel services, amenities, and local attractions.
• Ensure the front desk area is clean, organized, and presentable at all times.
• Maintain knowledge of hotel policies and procedures.
• Assist in emergency situations and follow safety protocols.
• Perform other duties as assigned by the Front Office Manager.

Qualifications:

• High school diploma or equivalent; a degree in hospitality management is preferred.
• Previous experience in a front office or customer service role is an advantage.
• Proficient in MS Office and hotel management software (e.g., Opera, Fidelio).
• Fluent in English and Nepali; additional languages are a plus.
• Friendly and approachable with a positive attitude.
• Detail-oriented and proactive in problem-solving.
• Ability to remain calm under pressure and handle difficult situations professionally.
• Strong team player with the ability to work independently.

Note: Freshers can also apply for this position.

Source: Merojob

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