Other Specification:

• A minimum of 1 year in a similar role is required.
• Bachelor’s degree in a relevant field or BHM
• Highly prioritized to those interested in working with US-based hotel remote support.
• Freshers with strong English fluency who aspire to learn customer service are highly prioritized.
• Flexible working at night shift
• Good grasp in ICT and computer literacy.
• Pleasing personality, a good attitude and discipline.
• Camera friendly.

Note: 

• Experience in the hotel industry/international clients is highly preferred.
• Owning a vehicle and driving license is advantageous.
• Females are highly encouraged to apply.
• Work Hours: Flexibility to work night shifts in Central Standard Time (CST) is required.

Job Description:

As a Front Office Executive at our US-based hotel, you will play a pivotal role in delivering exceptional customer service through virtual support being available at our office oremises. Your responsibilities will include;

• Guest Interaction via video camera.
• Assist guest to check-in & checkout process.
• Provide guests with brief and easy-to-follow instructions on how to use the system interface. 
• Assist guests with entering personal information, indicating their preferred accommodation type, and, if needed, processing payments.
• Resolve complaints from guest and escalate it to the hotel team.
• Note down any customer inquiries that seems to be new and share the information to other team members.
• Monitor CCTV & inform to hotel staff if any unusual situation identified.
• Keep an eye on the system's operation and performance from a distance to spot any problems or malfunctions.
• Take proactive measures to fix any system issues or outages to reduce interference with the check-in procedure.
• Keep all supporting documents and paperwork up to-date
• Throughout the process, make sure that all hotel policies, procedures, and security standards are followed.
• Observe privacy requirements by keeping guest information secure and confidential.

Source: Merojob

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