Key Responsibilities:

• Oversee the daily operations of the front office, including managing a team of front desk staff and ensuring smooth check-in and check-out processes for guests.
• Develop and implement strategies to improve guest satisfaction and ensure high-quality customer service.
• Train and mentor front office staff to maintain high standards of professionalism and efficiency.
• Monitor and manage room inventory to maximize occupancy and revenue.
• Handle guest complaints and resolve any issues in a timely and effective manner.
• Maintain accurate records and reports of front office operations, including financial transactions and guest information.
• Collaborate with other departments to ensure seamless coordination and communication.
• Conduct performance evaluations and provide feedback to front office staff.
• Ensure compliance with all hotel policies and procedures, as well as local laws and regulations.

Qualifications:

• Bachelor's degree in Hospitality Management or a related field.
• Minimum of 3 to 5 years of experience in a similar role, preferably in a luxury hotel setting.
• Excellent communication, leadership, and problem-solving skills.
• Strong organizational and time-management abilities.
• Proficient in using hotel management software and other relevant computer programs.
• Knowledge of SEO and digital marketing strategies is a plus.

Source: Merojob

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