Other Specification:

• Educational Qualification: Bachelor's degree in Hospitality Management or related field (Master's degree preferred)
• Experience: Minimum 3 years of experience in hospitality management
• Strong leadership and managerial skills.
• Excellent communication and interpersonal abilities.
• Proficiency in financial management and budgeting.
• Knowledge of hospitality software and systems.
• Problem-solving and decision-making skills.
• Ability to work under pressure and handle multiple tasks.
• Experience in resort and waterpark management.
• Knowledge of local tourism industry and market trends.
• Experience in developing and implementing marketing strategies.

Job Description:

• Oversee daily operations of the resort and waterpark, ensuring smooth and efficient functioning.
• Implement and monitor standard operating procedures to maintain high service standards.
• Lead, motivate, and manage a diverse team of employees.
• Conduct regular training and development programs to enhance staff skills.
• Prepare and manage budgets, financial reports, and forecasts.
• Ensure profitability by controlling costs and optimizing revenue streams.
• Ensure excellent customer service and guest satisfaction.
• Address and resolve guest complaints and issues promptly.
• Develop and implement marketing strategies to attract and retain guests.
• Collaborate with the sales team to drive occupancy rates and event bookings.
• Oversee maintenance and upkeep of resort and waterpark facilities.
• Ensure compliance with health, safety, and environmental regulations.

Source: Merojob

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